Change of Mind Returns

• We generally do not offer change-of-mind returns and we are under no obligation to do so. However, if your Good is not compatible with your vehicle or if you otherwise are not satisfied with the Good, please contact us.

• You may only request a change of mind return for a Good if:

  (i)the request is made within 30 days of delivery; and

  (ii)you provide us with valid proof of purchase of the Goods.

• Any change of mind return is at our absolute discretion. We may also limit any change of mind returns to exchanges of the same or similar Good or store credit.

• We will charge you a reasonable re-stocking fee for any change-of-mind returns.

• For clarity, the conditions set out in this clause do not apply to returns for faulty Goods. This clause only applies to change-of-mind returns. For faulty Goods, the following clause will apply. Nothing in this clause is intended to limit any of your rights which cannot be excluded under the Competition and Consumer Act 2010 (Cth).

Return of Faulty Goods

• We will provide, at your election, a full refund of the price paid for the Good or exchange the Good if we determine that the Good is faulty in accordance with clause 5(b).

• (Faulty Goods) The following process applies to any Good you believe to be faulty.

  (i) If you believe your Good is faulty, please contact us using the details provided on our Website with a full description of the fault (including images).

  (ii) If we determine that your Goods may be faulty, we may request that you send the Good back to us at your cost for further inspection, including any accessories, manuals, documentation, or registration. We reserve the right to further inspection before deeming a Good faulty.

  (iii) If we determine in our reasonable opinion that the Good is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with our instructions or the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the Good back to you at your cost.

  (iv) If we determine that the Good is faulty you may request a refund or exchange the Good. All refunds (including shipping costs) will be credited back to your original method of payment, subject to any merchant or bank processing delays.

  (v) If you fail to comply with the provisions of this clause in respect of a faulty Good, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Good.

• Nothing in this clause is intended to limit or otherwise affect the operation of any manufacturers’ warranties to which you may be entitled or any of your rights which cannot be excluded under the Competition and Consumer Act 2010 (Cth).

Australian Consumer Law

• Nothing in these terms is intended to limit the operation of the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth).

• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

You must return items in their original packaging and in the same condition as when you received them. If you don't follow our item condition policy for returns, you may not receive a full refund.